Политика возврата средств

Thank you for using our "CLW" brand special vehicles and "CLW" brand new energy vehicles, in order to better provide quality after-sales service, our company now solemnly makes the following commitments to you:

I. Where our company produces special vehicles and new energy vehicles, will implement lifelong service. During the "three guarantees" period, the quality problems in the modified part and the whole chassis will be repaired free of charge. If the problem occurs after the "three packages" period, our company will organize the repair in the first time and charge the cost as appropriate.

Second, the user in compliance with the premise of the normal use of special vehicles and new energy vehicles manual, "three packages" within the period of special modified parts and new energy vehicles due to the company's manufacturing reasons and damage can not work properly, the after-sales service department to identify and confirm the warranty or compensation. The "three packages" period: calculated from the date of delivery of the company's products.

Third, CLW  Automobile Group Co., Ltd new energy vehicles require each region with at least one authorized maintenance service center, arranged in a reasonable service area, maintenance service center equipped with a certain number of professional and technical personnel, according to the regional ownership of a certain number of charging facilities, and open to the community. At the same time commitment to provide 24-hour uninterrupted rescue service, demonstration application of new energy vehicles
In the event of a malfunction or accident, a rapid response should be made within 30 minutes to initiate a disposal plan for a timely solution. The vehicle, power battery, drive motor and other remote monitoring, data "lifelong" preservation (design life of the vehicle end-of-life data preservation of at least 11 years), battery, drive motor, controller and other key components warranty of not less than 5 years or 200,000 km warranty.

Fourth, the special modification part and the whole chassis part of the various wearing parts, consumable parts such as: light bulbs, glass, rubber products, a variety of electrical instruments, sensors, etc. do not belong to the warranty; not in accordance with the requirements of the manual, the non-normal use of the vehicle, such as not regularly replace the lubricant refill resulting in damage to parts and components do not belong to the warranty.

Fifth, the user of the vehicle and its modified parts should be routine maintenance, maintenance and common troubleshooting, so that the vehicle to maintain good condition and special features of the normal use.

Sixth, our company has a skilled and responsive after-sales service team, and opened a 24-hour service hotline, from the receipt of user information, within 0.5 hours to give a reply, the city within 4 hours to the scene, the province within 24 hours to the scene, outside the province within 72 hours to the scene. After the maintenance personnel arrive at the scene, we guarantee that minor faults will be solved within 4 hours, general faults will be solved within 10 hours.
For major faults or special parts damage, we will provide a clear solution within 24 hours and solve the problem completely in time.

Seven, according to the needs of users, the company can provide free training for the use of units operators, to provide relevant technical information.

Eight, three electric service commitment

1、Service mode:
The new energy vehicle after-sales service department leads the three power plants to build their own service network to provide warranty services and paid services for the products sold. The self-built network of the three power plant family includes the three power plant family directly stationed service personnel and spare parts library, also includes the three power plant family recruiting authorized direct settlement of the three power maintenance service stations.
2、Service process:
When there is a product failure in the three power systems, the end-users will report it through the priority order of "New Energy 400 service hotline, New Energy after-sales service personnel, three power plants home service station, three power plants home stationed service personnel".
3, three power plant home time commitment:
1)Reply within 2 hours after receiving the repair.
2) 3 hours in urban areas, 5 hours in suburban areas, 48 hours in remote areas to the door.
3) 12 hours to repair common failures, 72 hours to repair non-common failures.
4)24 hours for common spare parts, 72 hours for extraordinary spare parts.
4) Supervision of service overruns:
New energy and customers have the right to monitor whether the service of the three power companies up to the time standard, such as the case of exceedance of the new energy has the right to deal with the first and then with the three power companies to determine the responsibility and secondary claims settlement. Claim costs include materials, working hours, out of town fees, etc., including material prices according to the three power plant home supply price, working hours calculated according to the relevant three power maintenance schedule, out of town costs according to the actual settlement
.
5、Quality warranty terms:
1) warranty scope: new energy vehicles supporting the three power products to provide warranty services.
2) Warranty content: the three power companies only identified as their own responsibility for the failure of free warranty services. Warranty services include diagnosis, inspection, adjustment and replacement to restore the performance of the three power.
3) Product quality warranty period: 5 years or 200,000 km warranty; wearing parts, consumable parts in accordance with the relevant manufacturers' standards;
4) the start of the quality warranty period: according to the date of the vehicle factory implementation.
5)Quality warranty period for new parts replaced within the quality warranty period: see the three electrical systems user manual for details.
6) old parts property rights and processing: the warranty period of the three electric old parts property rights to the party responsible for the failure by the responsible party to deal with. Outside the warranty period of the three electric old parts property rights to the vehicle owner.
7) Disclaimer: Customers or other third parties may not privately open the box to check the three electric processing, otherwise the three power plant owners have the right to the electric box no longer provide quality warranty responsibility. If you do need to open the box, you need to ensure that the safety, tools, technology is correct in the case of the implementation of the opening action by the three power home personnel.
8) Software system upgrade management: all upgrades are executed according to the technical change management process of new energy. Three power plant home upgrade program in the case of new energy agreed by the three power plant home to implement free upgrades, the customer needs to provide the necessary assistance (such as finding a car, find someone, find a site).
6、Exemption clause
During the warranty period for the normal use of the three power plant home products according to the provisions of the three power system user manual to enjoy the warranty period for the three power assembly system. For non-normal use of the three electrical assembly system, the three power plant home warranty responsibility disappears, whether in the warranty period or in the extended warranty period. Abnormal use situations include, but are not limited to:
1) Use of the triboelectric assembly system in violation of the provisions of the triboelectric system user manual;
2)Quality problems with easily wearable parts beyond their expressed quality warranty period;
3)incidents such as prolonged soaking of the triboelectric system, impact or traffic accidents;
4) damage caused by the user's private modification, adjustment, disassembly;
5) quality problems caused by not using the pure parts provided by the trimotor manufacturer;
6) damage to the triboelectric assembly system by the user in an attempt to shorten the life of the triboelectric system;
7. Training:
1, the three power plant home to new energy regional after-sales personnel or regional service station personnel according to the actual demand to provide free training.
2, the new energy vehicle users to provide no more than 2 times / year of free training.
8、New vehicle on-line service:
New energy to provide three power plants factory new car flow, three power plants according to the flow of vehicles to all new cars on line before the check, maintenance, training services. In the first month of the new car on line and then provide a first month inspection, maintenance services.
9、Stock of spare parts
The three power companies reserve spare parts according to the standard of not less than 2% of the vehicles kept in the region.
10、Warranty period
Warranty time 5 years or 200,000 km.